Refund policy

Digital Product Return Policy

Because all digital products are delivered instantly and can't be 
returned once downloaded, I'm unable to offer refunds, returns, or 
exchanges on digital downloads or editable Canva templates.

That said, I want you to be happy with your purchase. If something 
isn't right, please get in touch and I'll do my best to help:

- Problem with your download: If your files won't download, are 
  missing, or won't open, message me within 14 days of purchase and I'll 
  send them again or fix the issue.
- Template link not working: If your Canva template link doesn't open or 
  can't be edited, let me know and I'll resolve it as quickly as I can.
- Purchased by mistake: If you bought the wrong item or accidentally 
  bought a duplicate, message me within 24 hours of purchase and I'll 
  see what I can do, provided the files haven't been downloaded.
- Not as described: If your item is significantly different from the 
  listing, please contact me and I'll review it case by case.

Please note:
- Colours may look different on screen than when printed, depending on 
  your printer, paper, and settings. This isn't a reason for a refund, 
  but I'm happy to offer tips for getting the best print results.
- Designs are for personal and classroom use only, and may not be resold, 
  shared, or redistributed as digital files.

 

Physical Product Return Policy

All printed posters are made to order, so I want to make sure yours 
arrives looking great. If something isn't right, I'll put it right.

DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS
If your poster arrives damaged, creased, torn, or with a printing 
fault, please contact me within 30 days of delivery with your order 
number and a clear photo of the problem. I'll arrange a free 
replacement or a full refund, and there's no need to return the item.

WRONG ITEM RECEIVED
If you received a different design or size to what you ordered, 
contact me within 30 days of delivery with your order number and a 
photo, and I'll send the correct item or refund you.

LOST OR DELAYED ORDERS
Delivery times are estimates and can vary. For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

 

Have a question before you buy? Message me and I'll be happy to help.